RETURN / EXCHANGE CONDITIONS


Exchange and return of the goods of proper quality are made within 14 calendar days from the receipt of the order. Exchange and return of goods are made if the specified goods were not in use, its marketable appearance, consumer properties, seals, factory labels and original packaging are preserved, and also, if there is a document confirming the fact of purchase.
 

We reserve the right not to accept returned goods if they received with visible signs of use. The rules for the return of goods purchased in the irAro online store are regulated by the Law of Ukraine "On Protection of Consumer Rights".

 


RETURN / EXCHANGE PROCEDURE

Shipping fees for return or exchange goods are under customer responsibility, furthermore, customers outside Ukraine are responsible for taxes and duties.

Please make sure your items are returned new, unused and with all irAro garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent
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You can exchange or return the goods within 14 days from the date of purchase. If sending from out the Ukraine postal stamp must be dated before 14 days expired after making th purchase.

REFUNDS

After receiving a refund and confirming that the requirements for the returned goods are met irAro will refund your money.

Money is refunded in the same way as you paid for the order.

Please note that when paying with a bank card, the repayment period depends on the policy of the institution that issued the card

 

PAYMENT

Possible ways of payment:

 

By credit card:

 

- We accept cards of international banking systems Visa, Visa Electron, MasterCard, American Express and Maestro.  

 

PROCEDURE FOR PAYMENT BY BANK CARD

 After deciding on the purchase, select the type of payment "Bank card on the site" and click "Go to payment". It will redirect you to the payment page.

On the payment page, enter the following details:

card number

card expiry date

CVV / CVC code

After that, the information on the status of payment will be displayed on the page.

 

SHIPPING

Shipping worldwide:

It is implemented by "Nova Poshta  International" or "DHL Express".

The cost of delivery depends on the volume of the parcel and the point of its destination.

Shipping is paid by the customer. Internal taxes and duties are not included. In most cases you will have to pay the applicable taxes and duties to release the package from customs. 

Delivery time is from 3 to 27 working days.

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